FAQ

The availability and performance of websites and services are crucial for businesses and individuals. While larger companies have IT departments with advanced monitoring tools, smaller companies often lack such resources.

Even with server-side monitoring, outages may go unnoticed until reported by customers. Our service ensures regular checks of your websites, webshops, APIs, and similar services, alerting you promptly during outages. Additionally, you’ll receive detailed availability and performance reports over a selected timeframe.

Absolutely! This project is backed by elpix GmbH, a German IT company founded in 2003. With over 20 years of experience working with well-known clients, we have built a solid foundation in the IT industry. Unlike hobby projects developed by individuals, we offer a professionally maintained solution. We are committed to its long-term development, continuous improvements, and dedicated support for our users. For further information please see our imprint page.

No, the number of checkups is flexible within your chosen subscription. You can select from different usage options and switch between them at any time.

For example, with the Basic subscription (€10 per month), you can perform up to 6 website checkups per hour. Within this limit, you can choose from 6 different checkup intervals — such as one checkup every 10 minutes or two different checkups every 20 minutes, and so on.

This flexibility allows you to customize the checkup frequency based on your needs.

Our SaaS platform handles all checkups, notifications, statistics collection, and invoicing on our servers. Data entered via our WordPress plugin or secure platform (my.website-checkups.com) is transmitted to our API (api1.website-checkups.com) for processing. For more details, visit our Terms and Conditions page.

For instance, data entered for monitoring your websites or services is securely transferred to our servers for regular monitoring, reporting and notifications. Company names, addresses, and similar data are used solely for invoicing purposes.

Your data is exclusively used for:
  • Validation and monitoring of online services
  • Presentation of test results
  • Notifications related to your tests
  • Invoicing and payment processing

We do not share your data with third parties or for marketing purposes. For more information, visit our Privacy Policy.

You control the data you provide. Mandatory fields in our forms are minimized. Deleting data for example in the WordPress plugin will also delete it from our API. To remove all data from our servers, simply uninstall the Website Checkup Plugin or send us an email about it. Paid subscription data (e.g., invoices) will remain in our accounting system only as long as legally required.

There are several possible reasons:

  • A cached version of your site was accessed during the checkups (e.g., via Redis, Varnish, AWS Frontend)
  • Your service continued running, but a local issue (e.g., internet connection, proxy, DNS) prevented access
  • The outage occurred between our scheduled checks
  • DNS issues affected your server but not the DNS server we used
  • The number of consecutive failed checks you set for notifications wasn’t reached
  • Notification delivery was delayed (e.g., email issues)

Consider our services a supplementary tool. For critical services, we recommend using additional monitoring tools.

False negatives can happen due to:

  • Server response time exceeding your checkups timeout setting
  • DNS discrepancies (e.g., DNS server issues or outdated entries)
  • Our checkup server’s IP is blocked by your server
  • SSL certificate errors that browsers may bypass without visible warnings
  • Temporary server overloads or network issues
  • Specified content fragments missing from the site during the check

To minimize false negatives, we recommend configuring notifications for at least the second consecutive failed check. Again, our service should complement, not replace, your existing monitoring tools.

As a registered partner / reseller you are qualified for a commission upon a paid invoice from clients, aquired by your activity. This also applies to future invoices. Commission rates depend on your annual turnover:

10% for sales up to € 2,000
15% for sales between € 2,001 – 10,000
18% for turnover between € 10,001 – 25,000
20% for sales over € 25,000

Please contact us for registration via our contact form.

  1. Get your user chat ID with “Get My ID” telegram bot – https://telegram.me/get_id_bot
  2. It does not only work for user chat ID, but also for group chat ID. To get group chat ID, first you have to add the bot to the group, then you get user chat ID and group chat ID.
  3. Add with search “Website checkups” bot to your channel
  4. Save your user or group chat ID here in field “Notification value”

After saving your ll get your telegram verification message and later website checkups notifications.

  1. Please create incoming Webhook for your Microsoft Teams channels. More information here.
  2. Save your webhook URL here in field “Notification value”

After saving your ll get your Microsoft Teams verification message and later website checkups notifications.